A defect with Fluke's 373, 374, 375 and 376 digital clamp meters manufactured between September 1, 2010 and October 1, 2012 means they're being recalled from service.
Description of the Problem
Fluke have sent out the following information in a press release about the problem:
"The printed circuit assembly may not be properly fastened to the test lead input jack. This may result in inaccurate voltage readings, including a low or no voltage reading on a circuit energised with a hazardous voltage, presenting a shock, electrocution of thermal burn hazard."
To check if your tester is eligible you'll need to check the serial number, so here's the list. If your product serial ends with R it does not have this problem. The serial number can be found on the box of your clampmeter and is also printed on both the front and back of your tester.
Fluke 736
Manufacture dates - Sept 2010 to Feb 2011
Starting serial number - 14270001
Ending serial number - 15909999
Fluke 375
Manufacture dates - Sept 2010 to March 2011
Starting serial number - 14270001
Ending serial number - 16079999
Fluke 374
Manufacture dates - Oct 2010 to Feb 2011
Starting serial number - 14270001
Ending serial number - 1637999
Fluke 373
Manufacture dates - Oct 2010 to Oct 2012
Starting Serial Number - 14270001
Ending serial number - 21950000
What To Do Now
If your tester is eligible for recall follow the following steps. Fluke are working hard on setting up a solution for dealing with this problem but for now you'l have to:
- Contact Fluke's customer service order desk to request an RMA number.
- Once you've established contact the Fluke team will issue you with an RMA number and shipping details.
- Replacement order will be booked
- Once the items have been received by Fluke a credit will be released to you (the released credit will be for an identical value as the replacement order).
Visit the Fluke website's contact page for information about how to get in touch with the company.
